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Terms & Conditions

These T&C's apply to all Lauren Wheeler Artistry Bookings. 

General
For photoshoots, special occasions or other non-wedding bookings a 50% non-refundable deposit is required to confirm and secure your booking. The outstanding balance will be due to pay 4 weeks before the service. For any bookings in less than 4 weeks time, the full balance will be due at time of booking. For corporate clients, an invoice will be sent, and payment will be expected within 10 days.

The client shall inform the artist of any allergies or product sensitivities they may have before the trial takes place. This also includes but is not limited to, medical conditions or any issues that may affect the use of equipment’s and products. The artist reserves the right to refuse service to any client for, but not limited to, any behaviour deemed threatening or abusive and all payments made prior to this will be retained. 

Please ensure you have thoroughly looked through our gallery of work before committing to booking. It is your responsibility to ensure that our style matches with what you are looking for. We cannot be held liable if the style you request is not the same as the style we offer. No refunds of any kind will be offered if this is the case and we have the right to cancel any booking that does not match up to our style and we will retain all payments made to this date. We will assume that you have done this when sending you a deposit invoice, at which point of paying the deposit you agree and are liable to all of the following terms and conditions.

Booking Process

To secure the booking, The Client will be required to pay a £150 non-refundable retainer deposit. This is due within 3 days of the deposit invoice being sent. This is deducted from the wedding day balance only and NOT the trial. If the deposit is not paid during this time frame, your booking is not secure and the date is free to be booked with another client. The retainer deposit is non refundable under all circumstances. 

Please note, the booking is not secure until your deposit has been received in full and Lauren Wheeler has confirmed receipt in writing. We reserve the right to re book or cancel your date if fees are not paid on time.

Payment
All payment is required by BACS.

 

All discounts and special offers are agreed at the time of booking based on the number in the booking. If the number or party changes any discounts will no longer be applicable and full current pricing will be charged.

The trial is a separate chargeable service and the full cost of the trial is due at the time of booking the trial. Payment will be required at the time of booking the trial through the calendar link. You will be unable to book a trial in without paying for it. 

The final balance is due no later than 8 weeks before the wedding day.  If your trial takes place less than 8 weeks before the wedding day, the full final balance will be due before the trial takes place and will not be refundable if you decide not to go ahead. We do not take payment on the day of the wedding. If you decide not to go ahead after the trial, your trial payment and deposit, and any other payments made, will be retained by us. 

Please note that invoice dates are specific and late payment charges will be added to the invoice for every day that the payment is late at the rate of £5.00 per day. 

Cancellations, Changes & Fees

If for any reason you cancel your booking, your cancellation MUST be stated in writing. All payments made up to the date of cancellation are non refundable. 

If a wedding or part of booking is cancelled, changed or postponed within 8 weeks of the wedding date, the balance is required in full and is not refundable. 

Your retainer deposit is non-refundable under all circumstances. All further payments made up to the date of cancellation are non refundable. 

Please note that invoice dates are specific and late payment charges will be added to the invoice for every day that the payment is late at the rate of £5.00 per day. 

Trials

All trials with Lauren will take place at Lauren's Home address in CV37 7PE. 

Trials do not take place on weekends or in the evenings under any circumstances.

I ask that you have no more than 1 other person attending your trial with you to allow maximum time to get to know you and your style.

The trial money paid to the artist is completely non-refundable.

Please ensure you have thoroughly checked through the style and looks on Lauren's website to get an understanding of her style. We are not held liable and no refunds will be offered if the style you request at the trial is outside of Lauren's style. For example, Lauren does not do hollywood waves or full heavy glam looks. 

Please ensure you have filled in the pre trial questionnaire in full prior to your trial taking place. We are not liable and no refunds will be offered if the trial doesn't meet your expectations if failing to fill in this form. 

Please note if you require a second trial you will need to pay the full trial amount again.

Lauren Wheeler cancellations

In exceptional circumstances, such as a hospital stay, Lauren Wheeler may need to cancel a booking. This has never happened before but, if it does all attempts will be made to find an alternative artist. If this is not possible, Lauren Wheeler will refund 100% of any payments made, except where payments have been made for services already undertaken, for example, trials that have already been undertaken, as well as the non refundable deposit. If an artist replacement has been found but you choose not to use them, we will refund 50% of the final wedding day balance excluding the trial and deposit payments already made. 

All trial payments for trials that have already been undertaken are non-refundable under all circumstances.

Your retainer deposit of £150 is non-refundable under all circumstances.

We reserve the right to cancel any booking that has be made under false pretences without liability and will retain all payments made by you. 

We reserve the right to cancel any booking where the style requested does not match up to the style we offer without liability and will retain all payments made by you. It is your responsibility to check through our gallery at the time of booking and ensure it is the same style you are looking for and we will not be held liable if it is discovered that your requested style and our style does not match up, regardless of the time of the booking at where this is discovered.

We reserve the right to cancel any bookings where the client is deemed to be rude, aggressive, upsetting, harassing or abusive in any way without liability and will retain all payments made by you. 

Changes
Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the client’s responsibility to do this as we cannot guarantee artists availability all day.

 

Changes must be confirmed in writing via email and are not accepted as written notice until you have received a reply.

Change of wedding date - We will do our best to rebook your wedding date. If this is not possible then this will be classed as a cancellation on your behalf. The usual cancellation fees apply. Please note if you require a second trial you will need to pay the full trial amount again. Your retainer deposit is non-refundable under all circumstances. All further payments made up to the date of cancellation are non refundable. 

Change to number of clients - A new price will be calculated based on our current price list to reflect any changes in the bridal party, any discounts or special offers will no longer be valid. If a wedding or part of a booking is cancelled, changed or postponed within 8 weeks of the wedding date, the full quoted balance is required in full. Additions to existing bridal party numbers can be catered for and will be quoted at the current price list.

Change of location - Further travel will be charged if the location changes. 

If the booking is directly affected by circumstances beyond the control of the artist, every possible endeavour to rectify such situations will be made, however no compensation will be offered on the artist’s part. The client is strongly advised to take out wedding insurance to cover against such situations. 

Additional charges 


The client will cover all necessary travel expenses, including, but not limited to, all public transport costs, any congestion charges and parking charges that are applicable. These are charged at the full public transport or parking price and at 45p per mile and are worked out based on postal code, so please provide us with this when enquiring. Any parking, congestion and public transport costs incurred unexpectedly on the day of your booking will be invoiced to you after the event has taken place.

 

If hair extensions are required for your chosen hairstyle, they are available to buy through Lauren Wheeler Artistry at the following prices:

- £135 for 16-inch extensions;

- £150 for 18- to 20-inch extensions; or

- £180 for extensions that are longer than 20 inches.

Assistant Artist - £50 per artist

Evening change of looks/touch ups can be arranged upon request and a bespoke quote will be provided.

Any public transport, parking or congestion charges incurred with your booking will be added to final invoice. 

A booking is based on getting ready at one single location only unless otherwise specified. A relocation fee of £40 will apply if needing to change locations, and requires a minimum of 30 minutes to be factored into the schedule. Please note this is applicable even if both locations are on site at the same venue. 

Other
The client agrees that the artist may use any photography for publicity purposes which include but are not limited to the artist’s website and social media pages.

We are not responsible for the content of external websites linked for your information.

Unfortunately we do not provide credit terms. 

Following the new smoking regulations - smoking whilst an artist is working is not permitted.

Artist's reserve the right to refuse to work if a client is rude, aggressive, upsetting or abusive in any way. In this case the usual cancellation policy will apply

All t&c's are right at the time of publication and Lauren Wheeler Hair & Makeup has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. 

Copyright: Unless otherwise stated, all information printed or electronic is the copyright of Lauren Wheeler Artistry.

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