Terms & Conditions
These T&C's apply to all Lauren Wheeler Artistry Bookings.
Confirmation of booking details will confirm your provisional booking and your agreements in accordance with all of these terms and conditions.
For photoshoots, special occasions or other non-wedding bookings a 50% non-refundable deposit is required to confirm and secure your booking. The outstanding balance will be due to pay on the day of the service. For corporate clients, an invoice will be sent, and payment will be expected within 30 days.
The client shall inform the artist of any allergies or product sensitivities they may have before the trial takes place. This also includes but is not limited to, medical conditions or any issues that may affect the use of equipment’s and products. The artist reserves the right to refuse service to any client for, but not limited to, any behaviour deemed threatening or abusive and all payments made prior to this will be retained.
To secure the booking, The Client will be required to pay a £100 non-refundable retainer deposit. This is due within 5 days of the deposit invoice being sent. This is deducted from the wedding day balance only and NOT the trial.
Please note, the booking is not secure until your deposit has been received in full and Lauren Wheeler has confirmed receipt in writing. We reserve the right to re book or cancel your date if fees are not paid on time.
There is a minimum booking of £500 for Saturday’s, Sunday's and Bank Holiday weddings from April - September. A surcharge will apply to all bookings outside of this minimum. The surcharge will be charged at the rate of the difference between the current booking and the minimum until £500 has been reached.
All payment is required by BACS.
The price agreed at the time of booking is final. If Lauren Wheeler’s price list changes at all, your booking will not be affected.
All discounts and special offers are agreed at the time of booking based on the number in the booking. If the number or party changes any discounts will no longer be applicable and full current pricing will be charged.
The trial is a separate chargeable service and the full cost of the trial is due at the trial paid in via BACS before the trial or cash to your artist on the day of the trial and then the final balance is due no later than 6 weeks before the wedding day. We do not take payment on the day of the wedding. If you decide not to go ahead after the trial, your trial payment and deposit will be retained by us.
Cancellations, Changes & Fees
If for some reason you cancel your booking, your cancellation MUST be stated in writing.
If a wedding or part of booking is cancelled, changed or postponed within 8 weeks of the wedding date, the balance is required in full and is not refundable.
Your retainer deposit is non-refundable.
All trials with Lauren take place at her home studio in OX26 from Monday-Friday only between the hours of 10am - 5pm. Trials do not take place on weekends. Trials with a member of the team will take place at their own home addresses across Oxfordshire & The Cotswolds.
We ask that you have no more than 1 other person attending your trial with you to allow maximum time to get to know you and your style.
The trial money paid to the artist is completely non-refundable.
Lauren Wheeler cancellations
In exceptional circumstances, such as a hospital stay, a Lauren Wheeler artist may need to cancel a booking. This has never happened before but, if it does all attempts will be made to find an alternative artist. If this is not possible or is unacceptable to the client, Lauren Wheeler will refund 100% of any payments made.
We reserve the right to cancel any booking that has be made under false pretences without liability and retain all payments made by you.
Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the client’s responsibility to do this as we cannot guarantee artists availability all day.
Changes must be confirmed in writing via email and are not accepted as written notice until you have received a reply from your artist.
Changes to trials - An alternative date will be found. Trials will not be booked in evenings due to the lack of natural light and artificial light distorting the look. Any changes made by the bride to a trial must be made in writing 48 hours before the date of the trial. If changes result in the number attending being reduced, artists have the right to change the time or date of the trial and any previous booking discounts or travel discounts will be void.
Change of wedding date - We will do our best to rebook the original artist for the new date or supply another available artist. If this is not possible then the usual cancellation fees apply. Please note if you require a second trial you will need to pay the full trial amount again.
Change to number of clients - A new price will be calculated based on our current price list to reflect any changes in the bridal party, any discounts or special offers will no longer be valid. Please note that if the change results in the number dropping below the minimum booking, the standard surcharge will apply to ensure the minimum is met. If a wedding or part of a booking is cancelled, changed or postponed within 8 weeks of the wedding date, the balance is required in full.
Bookings must be above the minimum booking or the total cost made up to the equivalent amount.
Please note: Any discounts will only apply at the time of booking and will not be applied to any changes made after this time.
Change of location - Further travel will be charged if the location changes.
If the booking is directly affected by circumstances beyond the control of the artist, every possible endeavour to rectify such situations will be made, however no compensation will be offered on the artist’s part. The client is strongly advised to take out wedding insurance to cover against such situations.
The client will cover all necessary travel expenses, including, but not limited to, all public transport costs, any congestion charges and parking charges that are applicable. These are charged at the full public transport or parking price and at 45p per mile after the first 15 miles and are worked out based on postal code, so please provide us with this when enquiring. Any parking, congestion and public transport costs incurred will all be added to the final invoice. Travel prices that are quoted will include travelling to and from only one location. Additional travel will be charged if multiple locations are required on the wedding morning. There may also be a surcharge to allow for additional set up/packing up times.
The client agrees that the artist may use any photography for publicity purposes which include but are not limited to the artist’s website and social media pages.
We are not responsible for the content of external websites linked for your information.
Unfortunately we do not provide credit terms.
Following the new smoking regulations - smoking whilst an artist is working is not permitted.
Artist's reserve the right to refuse to work if a client is rude, aggressive, upsetting or abusive in any way. In this case the usual cancellation policy will apply.
All t&c's are right at the time of publication and Lauren Wheeler Hair & Makeup has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.
Copyright: Unless otherwise stated, all information printed or electronic is the copyright of Lauren Wheeler, Hair & Makeup.