These T&C's apply to all Lauren Wheeler Artistry Bookings. 

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NON WEDDING BOOKINGS
For photoshoots, special occasions or any other non-wedding bookings a 50% non-refundable deposit is required to confirm and secure your booking. The outstanding balance will be due to pay 6 weeks before the day of the service. For any bookings in less than 6 weeks time, the full balance will be due at time of booking. For corporate clients, an invoice will be sent, and payment will be expected within 7 days.
 

GENERAL

The client shall inform the artist of any allergies or product sensitivities they may have before the trial takes place. This also includes but is not limited to, medical conditions or any issues that may affect the use of equipment’s and products. The artist reserves the right to refuse service to any client for, but not limited to, any behaviour deemed threatening or abusive and all payments made prior to this will be retained. 

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Please ensure you have thoroughly looked through our gallery of work before committing to booking. It is your responsibility to ensure that our style matches with what you are looking for. We cannot be held liable if the style you request is not the same as the style we offer. No refunds of any kind will be offered if this is the case and we have the right to cancel any booking that does not match up to our style and we will retain all payments made to this date. We will assume that you have done this when sending you a deposit invoice, at which point of paying the deposit you agree and are liable to all of the following terms and conditions.

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BOOKING FEE & PROCESS
 

To secure the booking, The Client will be required to pay a £150 non-refundable retainer deposit. This is due within 3 days of the deposit invoice being sent. This is deducted from the wedding day balance only and NOT the trial. If the deposit is not paid during this time frame, your booking is not secure and the date is free to be booked with another client. The retainer deposit is non refundable under all circumstances. 

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Please note, the booking is not secure until your deposit has been received in full and Lauren Wheeler has confirmed receipt in writing. We reserve the right to re book or cancel your date if fees are not paid on time.

All quotes are only valid for 30 days from date of initial quote being sent and will be requoted after this time. 

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DESTINATION WEDDING BOOKING FEE
 

Please note that the deposit requirement for destination weddings is the standard £150 hair & makeup deposit as well as the quoted travel cost. This is a non refundable deposit and is deducted from the wedding day balance only. This ensures that I can secure all accommodation, flight, transfers and parking fees and also covers the travel day time. This is non refundable under all circumstances as these booked items are non refundable. 

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PAYMENT

All payment is required by BACS.

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The trial is a separate chargeable service and the full cost of the trial is due at the time of booking the trial. Payment will be required at the time of booking the trial through the calendar link. You will be unable to book a trial in without paying for it. If the trial has been completed, the trial payment is non refundable under all circumstances. If you choose to only complete part, some or even none of your trial on the day of the trial itself, the trial fee is still non refundable under all circumstances.

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The final balance is due no later than 8 weeks before the wedding day.  If your trial takes place less than 8 weeks before the wedding day, the full final balance will be due before the trial takes place and will not be refundable if you decide not to go ahead.

 

We do not take payment on the day of the wedding. If you decide not to go ahead after the trial, your trial payment and deposit, and any other payments made, will be retained by us. ​

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CANCELLATIONS, CHANGES & ADDITIONAL FEES

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If a wedding or part of booking is cancelled, changed or postponed within 12 weeks of the wedding date, the balance is required in full and is not refundable. 

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If for any reason you cancel your booking, your cancellation MUST be stated in writing. All payments made up to the date of cancellation are non refundable. Any cancellations on the clients behalf, at any stage of the booking are subject to these terms and conditions and any payments made up to the point of cancellation are non refundable. 

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Your retainer deposit is non-refundable under all circumstances. All further payments made up to the date of cancellation are non refundable. ​

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TRIALS

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All trials with Lauren will take place at Lauren's Home address in CV37. 

Trials do not take place on weekends or in the evenings under any circumstances.

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I ask that you have no more than 1 other person attending your trial with you to allow maximum time to get to know you and your style.

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The trial money paid is completely non-refundable. The trial is a separate chargeable service to the wedding day and must be paid in full before the trial takes place. The deposit comes off the wedding day balance only and is not deducted from the trial cost. 

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Trials that have been completed in full are non refundable under all circumstances. ​

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If you choose to only complete part, some or even none of your trial on the day of the trial itself, the trial fee is still non refundable under all circumstances.

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Failure to attend a trial, no shows or arrivals later than 30 minutes after the start time of the trial will result in the trial needing to be rescheduled and you will have to pay for a new trial date to reschedule to cover loss of earnings, time and admin costs to reschedule. 

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Please ensure you have filled in the pre trial questionnaire in full prior to your trial taking place. We are not liable and no refunds will be offered if the trial doesn't meet your expectations if failing to fill in this form. 

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Please note if you require a second trial you will need to pay the full trial amount again.

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For destination wedding trials, these will take place as normal in my home or by arrangement may be possible for an additional fee the day before your wedding at your destination wedding location.

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LAUREN WHEELER ARTISTRY CANCELLATIONS
 

In exceptional circumstances, such as a hospital stay, Lauren Wheeler may need to cancel a booking.

 

For unforeseeable circumstances (out of artists control such as illness or injury) the original booked artist(s) may differ from who is assigned initially to the booking. Every attempt will be made by Lauren Wheeler Artistry to provide trusted and experienced artists to complete your booking.  

This has never happened before but, if it does all attempts will be made to find an alternative artist. ONLY if it is not possible to find a replacement, Lauren Wheeler will refund 100% of any payments made, except where payments have been made for services already undertaken, for example, trials that have already been undertaken.

 

If an artist replacement has been found, no refunds will be offered, under any circumstances. 

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Lauren Wheeler Artistry will ONLY notify you of any cancellations or changes via written communication through email to ensure everything is communicated properly. 

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All trial payments for trials that have already been undertaken are non-refundable under all circumstances.

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We reserve the right to cancel any booking that has be made under false pretences without liability and will retain all payments made by you. 

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We reserve the right to cancel any bookings where the client is deemed to be rude, aggressive, upsetting, harassing or abusive in any way without liability and will retain all payments made by you. 

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CHANGES

Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the client’s responsibility to do this as we cannot guarantee artists availability all day.

 

Changes must be confirmed in writing via email and are not accepted as written notice until you have received a reply.

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Change of wedding date - We will do our best to rebook your wedding date. If this is not possible then this will be classed as a cancellation on your behalf. The usual cancellation fees apply. Please note if you require a second trial you will need to pay the full trial amount again. Your retainer deposit is non-refundable under all circumstances. All further payments made up to the date of cancellation are non refundable. 

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Change to number of clients - A new price will be calculated based on our current price list to reflect any changes in the bridal party, any discounts or special offers will no longer be valid. If a wedding or part of a booking is cancelled, changed or postponed within 12 weeks of the wedding date, the full quoted balance is required in full. Additions to existing bridal party numbers can be catered for and will be quoted at the current price list.

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Change of location - Further travel will be charged if the location changes. 

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If the booking is directly affected by circumstances beyond the control of the artist, such as acts of god, pandemics, natural disasters, every possible endeavour to rectify such situations will be made, however no compensation will be offered on the artist’s part. The client is strongly advised to take out wedding insurance to cover against such situations. 

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ADDITIONAL CHARGES

 

● The client will cover all necessary travel expenses, including, but not limited to, all public transport costs, any congestion charges and parking charges that are applicable. These are charged at the full public transport or parking price and at 45p per mile and are worked out based on postal code, so please provide us with this when enquiring. Any parking, congestion and public transport costs incurred unexpectedly on the day of your booking will be invoiced to you after the event has taken place.

● Please ensure there is a parking space available for all artists. This must be paid for by the client and will be invoiced back to the client after the event if incurred unexpectedly on the day of the event. 

 

● If hair extensions are required for your chosen hairstyle, they are available to buy through Lauren Wheeler Artistry at the following prices:

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● £135 for 16-inch extensions;

● £150 for 18- to 20-inch extensions; or

● £180 for extensions that are longer than 20 inches.

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● Assistant Artist - £70 per artist

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● An additional charge of £15.00 per person will be required for the application of any hair extensions (if provided by client) per bridal party member and Lauren Wheeler Artistry must be notified of this in advance as it will require additional time added to the schedule.  

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● Evening change of looks/touch ups can be arranged upon request and a bespoke quote will be provided.

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● Additional services added on the day of the wedding. (Extra people wanting makeup and or hair styling services that weren't previously booked on) If any additional members are wanting either hair or makeup services this can be done if there is time and payment will be due there and then on the spot and will bee quoted at the current pricing and not the pricing from the time of the original quote.

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● Any public transport, parking or congestion charges incurred with your booking will be added to final invoice or invoiced after the wedding if incurred unexpectedly on the day of your wedding.  ​

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● A booking is based on getting ready at ONE single location only unless otherwise specified. A relocation fee of £40 will apply if needing to change locations, and requires a minimum of 30 minutes to be factored into the schedule. Please note this is applicable even if both locations are on site at the same venue. 

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Early Morning Fees

●  6:00 AM - 6:30 AM will incur a £40.00 fee. 

●  Before 6.00 AM will incur a £75.00 fee.  

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REFUNDS

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Lauren Wheeler Artistry do not offer any full or partial refunds for any services that have been completed, therefore if you are in any way dissatisfied with the service provided you must promptly notify any of the artists at your event morning when they are on location in order to provide a solution. If the bride does not raise a complaint during the appointment, the service will be deemed as complete, and all future claims dismissed. 

 

Lauren Wheeler Artistry is not responsible if desired completion time is not met due to the client or bridal party members causing delays, such as late arrivals of clients/bridal party, coffee/food/smoking breaks, breastfeeding time allowances or any other delays, whilst a service is being performed.  

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TIME MANAGEMENT

 

It is very important that time management is taken seriously on the wedding morning to ensure the completion of the requested services at the correct time, therefore adherence to appointment times is crucial to ensure a smooth flowing morning. These times should be strictly adhered to, should unforeseen circumstances arise is it up to the BRIDE to notify Lauren Wheeler Artistry. Lauren Wheeler Artistry is not held responsible if the finishing time is not met due to the bride, bridesmaids or others causing delays such as late arrivals, breaks etc.

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Lauren Wheeler Artistry will leave 30 minutes before your ceremony or leaving time and will not stay beyond this. If you are not dressed before this time, it is no longer Lauren Wheeler Artistry's responsibility to do any finishing touches or veil services and it will then become your responsibility to do these things. 

 

If Lauren Wheeler Artistry ends up staying beyond this time, extra fees may be applicable. These will be charged at £25.00 per 15-minute increment over and above the stipulated finish time and will be invoiced after the wedding date. 

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ON THE MORNING

 

You must ensure that Lauren Wheeler Artistry has ample space available for all artists. Table/s, chair/s and plug sockets to hand. 
 

Please ensure there is a parking space available for all artists. This must be paid for by the client and will be invoiced back to the client after the event if incurred unexpectedly on the day of the event. 
 

Any equipment that gets taken out/removed from the stylists kit without permission will be invoiced for. 

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Under no circumstances must food or drink be consumed whilst in the chair having hair or makeup done, or be left or kept in or near any of Lauren Wheeler Artistry's kits. Any damages to any products caused by food or drink products will be invoiced for in full on the spot compensation. 

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Children are to be supervised at all times due to the hot tools and sharp objects around.  

 

Damages or theft of Lauren Wheeler Artistry teams property caused by any person, (including children) require on the spot compensation of equipment. This applies to damaged or stolen items. As children cannot compensate, their responsible adult, (or The Client), will be held responsible for on-the-spot compensation.  

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OTHER
The client agrees that the artist may use any photography they take for publicity purposes which include but are not limited to the artist’s website and social media pages.

We are not responsible for the content of external websites linked for your information.

Unfortunately we do not provide credit terms. 

Following the new smoking regulations - smoking whilst an artist is working is not permitted.

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Artist's reserve the right to refuse to work if a client is rude, aggressive, upsetting or abusive in any way. In this case the usual cancellation policy will apply. 

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All t&c's are right at the time of publication and Lauren WheelerArtistry has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. 

 

The client understands that once they pay the booking fee, they are legally bound by this document.

Copyright: Unless otherwise stated, all information printed or electronic is the copyright of Lauren Wheeler Artistry.