Lauren Wheeler Artistry — Terms & Conditions
 

Booking Fee & Process

To secure your booking, a £150 non-refundable retainer deposit is required within three (3) days of receiving the deposit invoice. This fee secures your wedding date and is deducted from the wedding day balance only — it is not applied to any trial costs. If the deposit is not paid within this time frame, your date may be released and made available to other clients.

Please note that your booking is only confirmed once payment is received in full and written confirmation is provided by Lauren Wheeler Artistry. We reserve the right to cancel or rebook your date if any fees are unpaid or late.
 

All quotes are valid for thirty (30) days from the date of issue. After this period, a new quote will be provided based on current pricing.

Destination Weddings:
For destination weddings, the deposit requirement includes the standard £150 retainer plus the quoted travel expenses. This combined deposit is strictly non-refundable and is deducted from your wedding day balance only. It covers the securing of accommodation, flights, transfers, parking, and travel time — which are non-refundable expenses.
 

Payment:
All payments must be made by BACS transfer.

The trial fee is a separate, chargeable service, payable in full at the time of booking through the calendar link. Trials cannot be reserved without payment. Completed trials are non-refundable under all circumstances.

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The final balance for wedding day services is due no later than eight (8) weeks prior to your wedding day. If your trial is scheduled within eight (8) weeks of your wedding, the final balance must be paid in full before your trial and remains non-refundable if you choose not to proceed.

Please note: No payments are accepted on the wedding day. If you decide not to go ahead after your trial, your deposit, trial payment, and any other payments made will be retained.

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Trials

All trials take place at Lauren’s home studio in CV37. Trials are not available on weekends or evenings under any circumstances.

To ensure the best experience, please bring no more than one (1) guest to your trial. This allows time to focus on understanding your style and preferences.

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Your trial fee is strictly non-refundable, whether completed in full, in part, or not at all. The deposit paid is for the wedding day balance only and is not applied to your trial cost.

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Failure to attend a trial, no-shows, or arriving more than twenty (20) minutes late will result in the need to reschedule. A new trial fee will be required to cover loss of earnings, time, and administrative costs.

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Please ensure you complete the pre-trial questionnaire in full prior to your trial. We are not liable — and no refunds will be offered — if your expectations are not met due to missing information.

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If a second trial is required, it must be paid for in full.

Destination wedding trials will take place at Lauren’s home or, by prior arrangement (and for an additional fee), may be scheduled at your wedding location the day before your event.

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Client Health & Conduct

Clients must notify the artist of any allergies, product sensitivities, medical conditions, or factors that may affect the safe use of products or equipment in writing prior to the trial.

Lauren Wheeler Artistry reserves the right to refuse service in any circumstances deemed unsafe or where behaviour is abusive, threatening, or inappropriate. Any payments made prior to this refusal will be retained in full.

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It is the client’s responsibility to ensure that Lauren Wheeler Artistry’s style aligns with their expectations before booking. Please review our portfolio carefully. If your desired style does not align with our signature style, no refunds will be issued, and we reserve the right to cancel the booking, retaining all payments made to date. By paying your deposit invoice, you confirm you have reviewed our work and agree to these Terms & Conditions.

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Photoshoots, Special Occasions & Non-Wedding Bookings

For photoshoots, special occasions, or any non-wedding bookings, a 50% non-refundable deposit is required to secure your booking. The remaining balance is due no later than six (6) weeks before the service date. For bookings made within six (6) weeks of the service, the full balance is due immediately at the time of booking.

For corporate clients, an invoice will be provided and payment must be made within seven (7) days.

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Lauren Wheeler Artistry Cancellations

In exceptional circumstances, such as hospitalisation or a personal emergency, Lauren Wheeler Artistry may need to cancel your booking. In the event of unforeseen circumstances outside of the artist’s control (e.g. illness or injury), a different trusted and experienced artist may be assigned to complete your booking. Every effort will be made to secure a suitable replacement. If this proves impossible, Lauren Wheeler Artistry will issue a full refund for any payments made for services not yet undertaken. Any payments for services already completed (such as trials) will remain non-refundable.

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If a replacement artist is secured, no refunds will be given under any circumstances.

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All cancellations or changes will be communicated in writing via email.

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We reserve the right to cancel any booking made under false pretences or where a client engages in rude, abusive, harassing, or aggressive behaviour. In these cases, all payments made will be retained and no refunds will be offered.

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All payments for completed trials remain non-refundable under all circumstances.

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Cancellations, Changes & Additional Fees

Cancellations, Changes & Postponements:
If a wedding, or any part of a booking, is cancelled, changed, or postponed within twelve (12) weeks of the wedding date, the outstanding balance remains due in full and is strictly non-refundable.

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Client Cancellations:
Should you need to cancel your booking for any reason, notice must be provided in writing. All payments made up to the date of cancellation are strictly non-refundable. Any cancellation initiated by the client, at any stage of the booking process, is subject to these terms.

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Errors & Omissions:
It is the client’s responsibility to ensure that all details — including number of services, timings, location, and wedding date — are accurate. Any errors or omissions not corrected at least twelve (12) weeks prior to the wedding date will be treated as a cancellation on the client’s behalf and the standard cancellation policy will apply. Lauren Wheeler Artistry accepts no liability for any impact these errors may have on timings or services and no refunds will be provided.

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Retainer & Payments:
The retainer deposit is strictly non-refundable under all circumstances. All further payments made up to the date of cancellation are also non-refundable.

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Changes

All changes — including to the number of clients, location, date, or timing — must be notified as soon as possible, in writing via email. Changes are not valid until confirmed in writing by Lauren Wheeler Artistry.

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• Change of Wedding Date: We will do our best to accommodate a new date but cannot guarantee availability. If a new date cannot be arranged, this will be treated as a cancellation on your behalf, and the standard cancellation fees will apply.

• Change in Number of Clients: Any change will result in a recalculated total based on current pricing. Any discounts or offers will become void. Cancellations or reductions within twelve (12) weeks of the wedding date will require the full original balance to be paid.

• Change of Location: Further travel charges may apply for a location change.​

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Any mistakes in details not rectified within twelve (12) weeks will be classed as a client cancellation and the standard cancellation policy will apply.

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Mistakes in the number of services, timings, ceremony start time, location, or wedding date that are not rectified within twelve (12) weeks will be treated as a cancellation by you and subject to the standard cancellation policy. Lauren Wheeler Artistry will not be held responsible for the knock-on effect of client-side errors, and no refunds will be issued.

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If your booking is directly affected by circumstances beyond our control — including acts of God, pandemics, natural disasters, or client-side mistakes — we will make every effort to resolve the issue, but no compensation will be offered by Lauren Wheeler Artistry. Clients are strongly advised to obtain wedding insurance to cover such situations.

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Additional Charges

• The client is responsible for all travel expenses, including public transport, congestion charges, and parking. These will be charged at 45p per mile and/or actual cost incurred and will be invoiced after the event if incurred unexpectedly.

• A parking space must be provided for each artist. Any charges incurred will be invoiced to the client.

• Hair extensions are available to purchase:

  • £135 for 16-inch,

  • £150 for 18–20-inch,

  • £180 for lengths over 20 inches.

• Application of client-provided extensions: £15 per person, with advance notice required.

• Assistant artists: £70 per artist.

• Evening changes/touch-ups are available on request and will be quoted individually.

• Additional services on the day (e.g., extra people wanting hair/makeup) will only be provided if time allows and will be charged at current prices.

• Relocation: Bookings cover getting ready at one (1) location only unless otherwise specified. A relocation fee of £40 will apply if a move is required and at least thirty (30) minutes must be factored into the schedule. This applies even if both locations are on the same venue site.

• Early morning fees:

  • 6:00–6:30 AM: £40

  • Before 6:00 AM: £75

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Refunds

Lauren Wheeler Artistry does not offer any full or partial refunds for services that have been completed. If you are dissatisfied with any aspect of your service, you must notify the artist on-site during your appointment to allow us the opportunity to resolve any issues immediately. If no complaint is raised during the appointment, the service will be deemed satisfactory and complete, and no future claims will be accepted.

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Lauren Wheeler Artistry is not responsible for delays or incomplete services caused by the client or bridal party members, including late arrivals, unnecessary breaks, or any other interruptions.

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Time Management

Time management is essential on your wedding morning to ensure all services are completed on time. It is your (The Bride) responsibility to ensure all bridal party members are available at their scheduled times. Lauren Wheeler Artistry is not responsible for delays caused by the client or bridal party members.

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Our team will leave thirty (30) minutes before your ceremony or departure time. If you are not fully dressed by this time, any finishing touches, veil placements, or adjustments will be your responsibility. Should our team remain beyond the agreed finish time, additional charges will apply at £25 per fifteen (15) minute increment and will be invoiced after the wedding day.

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On the Morning

You must ensure there is sufficient space, chairs, tables, and plug sockets available for all artists. Parking must be arranged and paid for in advance; any unexpected parking fees will be invoiced after the event.
 

Under no circumstances should any equipment be removed from the artist’s kit without permission. Any damages or losses will be invoiced in full.
 

No food or drink is to be consumed while seated for hair or makeup or placed near any kit. Any damages caused by food or drink will require immediate compensation.
 

Children must be supervised at all times due to hot tools and sharp objects. Any damages or theft caused by adults or children will require immediate on-the-spot compensation. Parents or the client will be held responsible for any damages caused by children.

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Reviews & Defamation

Lauren Wheeler Artistry is committed to providing a high-quality service in line with these Terms & Conditions. Negative reviews, defamatory statements, or public comments that hold no factual basis, or misrepresent the service provided, will not be tolerated. We reserve the right to pursue legal action where false or damaging statements are made that may harm our business and reputation.

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By booking with Lauren Wheeler Artistry, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.​

Copyright: Unless otherwise stated, all information printed or electronic is the copyright of Lauren Wheeler Artistry.